Showing posts with label Internet Marketing. Show all posts
Showing posts with label Internet Marketing. Show all posts

Friday, September 03, 2010

Keeping Busy

Its been a while...

Have you had a stroke?

No. Just been so busy with real life that blogging and other online activities have taken a back seat. Apart from ranting at substandard car companies here's what I've been up to:

  • Got made redundant. Boo
  • Got a new job with a great web design (york) company: Brightfive. Yay.
  • Built some new web projects of my own, the best of the bunch by far is my clever Hotel Finder application. Its pretty useful (I think). I did a more detailed write up of it here.
  • I got married. Yay. Wife has a blog too. Best link to it I suppose. Its mainly hormonal rants and recipes. You have been warned.
  • Having a baby. Yay. Boy. Due in September.
  • Got sunburnt like a proper Guiri (or is it Langosta?) on my last quick trip to Spain. Boo.
So its been a busy year so far.

Whilst not really my line of work any more - I still like to keep tabs on the Spanish property market. Here's a post I made on Spanish Property Insight using Google's Trends for Websites to compare traffic levels.

Lets not leave it so long next time...

Thursday, June 04, 2009

Why search engines are like buses

What is it with search engines? You wait ages for one then 3 turn up at once.

  • Bing - Microsoft's (reportedly) last stab at getting search right. It boasts improved search results (don't they all), a range of innovative features and a shiny look and feel. Mmm, nice picture though.
  • Wolfram Alpha - described as a "computational knowledge engine". Oooh get her. Anyway the brainchild of an English academic, Wolfram alpha attempts to fully answer simple or complex requests using jazzy algorithms and huuuge data sets. Not so good for finding a local restaurant.
  • Google Squared - always on the prowl, Google released this cross between search and spreadsheet, spreadengine? searchsheet? Any good? You decide.
  • Not really a search engine at all but one to note for the future is Google Wave, which purports to be the time saving collaboration solution we've all apparently been looking for. A mash up of email, chat, twitter and facebook. It aims to consolidate these disparate means of communication into one easy to use interface. Lots of hype around this one...

Monday, October 06, 2008

Google 2001

Google recently celebrated its 10th birthday. To mark the occasion amongst other interesting titbits such as a timeline, they also produced a searchable version of their oldest index (2001).

If only I knew then what I do now...

Anyway, check out who was top of the pops back then: http://www.google.com/search2001.html

Tuesday, June 24, 2008

Competitive Intelligence - Google gives you the goods!

There's one born every minute...

If you own a small business (say a real estate company in southern Spain, for example) then you will probably have received a phone call similar to the following:

You: Hello

Them: Hi I'm calling to ask if you'd like more customers.

You: Really?

Them: Yes.

You: Well.. business has been a bit slack recently, so err.. yes please.

Them: Great. You need to advertise on our forum*/portal*/Armenian property bazaar*/website about my cat* [*delete as applicable]

You: Err, how much is it?

Them: Arm and a leg. But its worth it because we're the busiest. Honest.

You: Really?

Them: Yep. Got your Visa card there?

[etc, etc...]

Suck it and see

It has always been notoriously tricky to decide where you should spend your online advertising dollar.

Most agents are too busy keeping the wolf from the door to learn enough about the various sites in their niche that might benefit them. They are even less likely to be aware of the different measures of site traffic, visitors, impressions, uniques and so forth.

Plus (believe it or not) certain sites will exaggerate or be selective with their stats in the hope of signing you up.

So (and I'm only theorising here) for most small business owners, online advertising has pretty much been a trial and error affair, more often ending up with disappointment and 3 months ad budget pissed away, with little or no decent enquiries to show for the time and money and effort.

How can you guard against this?

Well the really short answer is you probably can't. There are stats and analytics, and things like Alexa, that can give you an idea of a site's popularity, but as I said before these can be manipulated.

Everyone knows that salesmen are the easiest people to close - and hate to admit their ignorance on any topic! Combine that with an advertising telemarketer (on no basic) trying to hit his monthly target and bob's your uncle.

Competitive Intelligence

But it doesn't have to be a blind leap. There are certain things you can do to find out if a site justifies its advertising fees. The best of these, by far, is Google trends. By signing in with a Google account you can compare numerous sites' traffic stats and also see where the visitors come from as well as other popular sites they have visited.

The following screenshot shows 3 popular Spanish property portals I compared using the system:

(click image to enlarge)

From this at least one can glean if a site is worth its price by comparing it with similar sites in the same sector. Previously, this kind of competitive intelligence was only available from certain ISPs to companies with deep pockets. Now its yours for free! Not bad at all.

NB to see figures and projections, you will need to sign in first.

Use your powers wisely

It still remains a fact though that large volumes of traffic do not necessarily equate to lots of lovely leads. For example, the site with the most traffic may also have the most subscribers, therefore reducing the average number of enquiries per subscriber.

Neither does volume equate to quality - a small number of niche, "on target" leads is far better than an inbox full of dross to wade through.

So it probably is still the case of "suck it and see" in terms of finding a good source of reasonably priced leads. But at least you can wade in armed with a little more knowledge. All free of charge.

Wednesday, April 16, 2008

Google Analytics Benchmarking

Ever wondered how well your website does compared to your competitors?

Companies frequently spend large sums of money to find out exactly this. They buy usage data from ISPs and other aggregators to discover who the competition is and just how well they are doing (or not).


Well Google Analytics now offers a similar service for free. Its called Benchmarking and to take advantage of this, you will first of all (obviously!) need an Analytics account. Then you will need to enable anonymous sharing of data within the user interface.

Although they won't divulge individual site stats, they do provide you with general and specific industry/category comparisons.

Why are these useful?

Well, on a simple level they let you know if you are under or outperforming sites of a similar size and type. So it will either giveyou a big head or a kick up the arse.

More useful are stats such as Bounce Rate. I, for example, have a slightly higher bounce rate (on one of my sites) than the average in my sector. Bounce rate means the proportion of visitors who arrive at your site and then immediately click away again.

I didn't know this until I enabled the benchmarking feature. I had no idea whether my bounce rate was good, bad or average. Now I have identified this as a potential issue I can perhaps look at why more visitors than usual are clicking away from my site. Am I doing something to put them off? Can I change my design, or layout?

I also noticed that my average number of pageviews per visitor is around 3, whereas the average is nearer 5. Again (and this might be linked to my bounce rate), I can look at why my visitors are looking at fewer pages than normal. The same is true for the average amount of time spent on my site per visitor.

So whilst I can gloat over the fact that my general levels of traffic are higher than average for sites in my niche, I would do well to look at my site's "stickiness" or apparent lack of it.

I can compare any and all types of statistic with the norm for that vertical. This can help identify sucesses as well as problems.

It is good to remember, however that you can get too involved in the minutiae of statistics. I was reminded of this the other day when I asked an agent how he measures the success of his site.

"Whether or not I get any bloody leads!" was the reply.

Thursday, December 20, 2007

Why I love Google #496

A significant proportion of geeks like to knock the big boys like Google and Microsoft as evil, faceless, corporate giants who are only interested in taking over the world through invidious, creeping technologies.

For example its hard now to go on the web and not use a Google product. Their latest version of the very convenient toolbar offers a great new feature for dopey web designers like me. If a user cannot access a page on your website, the causes of which can vary widely, the toolbar throws up a helpful menu page giving you options rather than the usual 404 error page. Clever. Helpful.


Just another example of Google's engineers producing something that is so convenient it will start to become another everyday part of the web. The road to world domination is not evil genius, but ingenious design.

Google explain it in full on their blog.

Saturday, March 03, 2007

What exactly is Web 2.0?

You may hear the term Web 2.0 bandied about by nerdy types like myself. What exactly do we mean by Web 2.0? Did I miss Web 1.0?

Rather than me waffle on watch this great video made by a professor of anthropology. It be good.


Sunday, December 03, 2006

Search Engine Land

SearchEngineLand.com - a shiny new site/blog from the guy who set up searchenginewach.com, Danny Sullivan.

Who he? Danny gave a keynote speech at Pubcon Vegas, and has been involved in search for years. Until a recent spat with the owners, he ran both Searchenginewatch.com and the highly successful SES series of conferences.

It seems as though Danny has pulled with him a decent number of the contributors from SEW, so expect a good read. For you keen SEO groupies, Danny also has a regular podcast at dailysearchcast.com.

Monday, November 27, 2006

Back from Vegas, just.

Apologies for my piss poor attendance in class.

Got back from the SEO conference in Las Vegas and have slept oddly and been late for work most days. Good job I have a cool boss!

Lots of useful seminars at the conference, one on on link buying was good, as was a guy who talked about affiliate opportunities. I'll post later this week (I promise) in more detail about these and other useful sessions. Plus there was a killer site review session.

In the meantime read Matt Cutts and Danny Sullivan who write about their experiences in Vegas. These guys are like the equivalent of pop stars to sad SEO geeks like myself. Also webproworld has lots of recap articles.

Thursday, October 26, 2006

Google's Custom Search Engine

Also out this week, yet another new product from the Googleplex, the custom search engine.

How does that work then?

Well webmasters have long been able to add a Google search box to their sites and even earn a small amount of cash for doing so (through the Adsense program).

Now this feature has been evolved to allow you the website owner to control the type of search results returned. You can specify what sites you want results from, what order/bias if any, and whether or not to add "filler" resulst from the web, once your selection of resources are exhausted.

For example, take my recent dating site project: pebblesonthebeach.com. Any search from here I might want to return results from my site first, then from other dating sites that I like, then maybe other Spain portals and finally whatever else the web throws up.

Plus I can earn revenue from it!

Will it be any good?

Dunno yet, as traditional search boxes have not yielded dramatic riches for me personally. But I like the idea. Read Jensense about this subject, she knows what she is talking about.

I will try it out soon on pebbles and report back.

Tuesday, October 10, 2006

18 Questions...

Great post here from SEO stuntdubl, detailing 18 questions to consider when designing or revamping your company website.

He links to some really useful resources and tools - any of you involved in SEO - its well worth the read.

Tuesday, September 26, 2006

10 things to do (or not) - Las Vegas Pubcon


As I mentioned earlier I will be attending November's Las Vegas Pubcon, chewing the fat with the geek fraternity. Based on my performance last year, here are my top 10 things to do this year:

1. Learn to play at least one card game. And be cool while I'm doing it. Last year, I messed up with the rules for roulette.

2. Go shoot the biggest gun I can lay my hands on. Frightened the life out of myself last year with a peashooter, but then I am English.

3. Get Matt Cutts to review my site. Remove all the spammy links to/on my site

4. Stop politely saying "No thank you" to each and every chap in the street who offers me a youg lady's business card.

5. Try to remember at least one useful nugget of SEO information before the beer washes it all away.

6. Stop pointing to the monorail/helicopters/fake Eiffel Tower like I'm the country cousin.

7. Not brag about my tuppeny websites when I'm sitting next to the guy who owns hotels.com (and realestate.com and... )

8. Find out if there really is a Ferrari dealership inside the Wynn (So my friend claims).

9. Take some business cards, so I can win some free mouse mats/mp3 players/more mouse mats.

10. Realise that the attractive ladies who sidle up and chat to me at the bar at 3am are not really interested in "this great conference that I've just been to" and in fact may have an altogether different agenda.

Friday, September 22, 2006

Pubcon Las Vegas

Quite excited. Going to Pubcon Las Vegas in November.

What the chuff is Pubcon? Its a conference for geeks like me who are into internet marketing, both organic SEO and PPC. Its a great event because it is relaxed and aimed at the small to medium sized business. It also covers a range of topics and have really good speakers, including representations from the major search engines.

And its in Vegas baby.

If you are just starting out in online marketing, or even if you are an old hand, its well worth going to, since you are almost guaranteed to learn something worthwhile. Plus you get to see a lot of Elvis-alikes.

Tuesday, September 19, 2006

Real Estate SEO Primer (Part 2: Links)


So if you read the first part you should have a well structured, easy to navigate site. The site should contain all your property listings and comply with the guidelines of the major search engines. You may have even created a site map to help the search engines find all of your content.

So now, how do you get your amazing site noticed? Links, that's how. Yes I know there is a whole world outside the net where you can publicise your site: newspapers, magazines and mouse mats with your company logo, but these come under offline marketing, about which frankly I know even less than I do about online marketing.

Online marketing is all about links, and there are essentially 2 types of links:

  • Links that drive traffic to your site directly (advertising)
  • Links that improve your position in search engines (and therefore indirectly drive traffic to your site)
The first type of link is fairly obvious. You find a site which you think will a) have traffic and b) have traffic that will be interested in your product. You then procure a link, usually by purchasing or exchanging, preferably in a reasonably prominent position on a relevant page.

More often than not you will purchase a link from, for example, a regional portal site. Compare prices of various packages and of various sites. You want to maximise your volume of relevant leads within your available budget. Don't be afraid to ask about their stats, and scrutinise these figures carefully, and if in doubt ask for a trial period to measure the efficacy of the placed ad(s).

It all boils down to cost per lead. A site may offer very cheap ads, but have either no traffic, or not enough traffic relevant to your product. Another site may initially seem quite expensive, but the resultant push of traffic could equate to a huge increase in the number of enquiries for your product. Overnight you become the darling of the sales team. Especially if the cost per lead knocks spots off traditional marketing methods.

The other type of link you will sell your grandmother for is the SEO type link. This is one where there may not be any immediately obvious benefit in direct traffic, but rather you place the link in order to improve your ranking in the search engines. If your sector is remotely competitive you will be seeking lots of these type of links to acheive any level of visibility in Google and the like. Note here I am referring to the main (or organic) rankings, not the sponsored advertising which appears alongside them. I'll mention these ads a bit further down.

Lets use hiperprop.com as an example. I want lots of links from other websites to point at hiperprop.com so we can let potential clients find us in Google or Yahoo or MSN. The first thing to do is to work out what keywords your pages should rank for. There are various keyword tools such as Overture Keyword selector that will give you an idea of how many searches are performed using various keywords. Ideally, for example, I would like hiperprop.com to rank for phrases like "Spanish Property" and "Property in Spain". Since these are popular search terms that match my product.

Usually the more popular a keyword phrase is, the more traffic it will produce, however bear in mind big volume keyword phrases tend to be very competitive and will require more links to achieve the desired visibility. Whilst we may want to rank for "Spanish Property", maybe a savvy SEO will realise that ranking for "Costa del Sol Property" is more quickly acheivable.

In fact I might be really bright and realise that I should try to rank for a bunch of more regional keyword phrases such as "Marbella Villas for sale" or "Apartments in Fuengirola". Whilst each of these individually deliver less quantity, collectively they will produce a significant level of site traffic, and moreover, often produce a higher quality of enquiry, since the keyword terms presuppose a level of knowledge of the region on the part of the searcher.

Look, the leads are now qualifying themselves! And these phrases ought to be significantly easier to compete for. These are often referred to as "niche keyword terms" in contrast to the more general keyword terms such as (in my case) "Spanish Property".

So you know your desired keyword phrase(s). Now what? Well I want to rank for "Spanish Property" so
  1. I make sure the page I am going to optimise talks about my keyword "Spanish Property". In the body, in the title, in the Paragraph headings etc..
  2. I find a site with pages that broadly correspond to my keyword term. Ideally it will also be a site, or a section of a site, that talks about "Spanish Property".
  3. In general the more authority a site has the more value the link will have for your purposes, eg a link from the Times Online Property section will carry more weight than exactly the same link from some crappy back bedroom property portal set up last week. Harsh but true.
  4. Finally I get the target site to link to my optimised page using "Spanish Property" as the text for the link. This is known as "Anchor text" (Thanks Conor).
But then that's the real trick isn't it. How do you get them to want to link to you? Answers include (but are not limited to):

  • Money
  • Begging
  • Use and abuse friends with sites
  • Exchange links (this can be reciprocal or triangular for example)
  • Create what is known as linkbait - offer something unique/useful/mind blowingly original on your site and in theory (at least) it will organically garner links.
A good example of linkbait in my sector are the price reports that Kyero.com regularly publish on their site. Think of a tool that adds value to your own site, eg a weather report, currency tool, great maps whatever. In addition useful content and tools often add stickiness to a site, and may be one of the factors that contribute to a site becoming an authority.

That's the theory anyway - in reality true linkbait is hard to create and viral inbound link growth is slow and uneven, unless you really have had a brilliant and original idea. So for us mere mortals a lot of networking, trading and slogging are on the horizon.

I was going to talk about Pay Per Click (PPC) and measuring your conversion rates, but I have droned on enough, and I've already missed the start of CSI:Las Vegas so they will have to wait until next time I'm in a mood to bore you all.

Thursday, August 31, 2006

Real Estate SEO Primer (Part 1)


A good chunk of my day job is to try to keep our sales staff busy by generating enquiries through our website. When you get it right it can be a) a great source of low cost leads and b) a great source of smug pride. When you get it right that is.

So how do you get it right? I'm still not 100% sure to be honest but for those of you, like me, with an ever-hungry real estate company to feed I will discuss the steps I have taken to achieve above average websites in a competitive space. Apologies if some of this stuff is ovious.

Its a big ass topic so I will split it into as many posts as it needs/I can be arsed to write, stuff like:

  • Content
  • Site structure
  • Page design and conversion
  • Links
  • Sources of traffic
  • Paying vs organic
  • Tracking (Metrics)
  • Homework
  • Naughty tricks
Plus anything else I can think of. So where do we start?

Content

There are essentially 2 types of factors that can determine how well you fare in the search engines, these are referred to as on page factors and off page factors. Your pages' content, unsurprisingly, comes under on page factors. Content is king is a bit of a cliche in the SEO world, but like most cliches, it holds true.

What does that mean for an estate agent? It means your portfolio. The tens, hundreds or thousands of properties that your company lists are the meat and two veg of your content. Get them all listed on your site. If your portfolio is of any considerable size, and you haven't done so already, look at using a database to store the listings which then provides the content for your site. This is a whole other topic so I am not going to get bogged down here in database and programming talk.

So you have all your properties listed? Yes, good. Now look at an individual property page. Your page should contain:

  • what the property is (eg apartment, villa, slaughterhouse, whatever)
  • where the property is (eg monaco, wigan, wherever)
These are the 2 most important information elements for an individual property, because they are generally the 2 elements (in one combination or another) that a potential client will type in a search engine (eg villas in marbella). Make sure these terms are prominent - place them in the title of your page. Place them in headline size fonts near the top of the page. Place them in the meta tags. Don't be tempted to take the piss however - the page must make sense, and keyword stuffing is something you want to avoid, otherwise the search engines will avoid you.

In addition you will need a decent dollop of real estate prose as a description. Place salient chunks of this into your description meta tag. Try to make sure each property description is unique. Search engines dislike duplicate content. They love fresh content, however, so make sure you update your listings regularly, removing the old, adding the new and updating price changes etc.

Finally, make sure all your individual property pages are accessible via the link structure on your site. If you cannot navigate to all your properties via an ordinary link (not through a search form) then neither can the search engines. You can create a sitemap to to acheive this. Google has a sitemap centre to assist webmasters who want to ensure their sites get spidered fully.

Right, thats enough for now. Tonight's homework - read Yahoo's webmaster guidelines. There will be a test.

Tuesday, August 29, 2006

Google offer free applications for your organisation

Google has long been king of the internet, but more recent ventures have seen them targeting the desktop, traditionally the realm of Microsoft and its bestselling Office apps. They have launched Google Apps for your domain which allows you to tie existing popular Google services such as Gmail and Google Talk to your own website. So for example I could switch all our users at Hiperprop across to gmail, whilst still using the hiperprop.com domain (ie my email address would still be jamie@hiperprop.com rather than jamie@gmail.com). The users would benefit from the Gmail user interface and I would not have the headache of maintaining a mailserver. None of our clients would be any the wiser.

Sounds tempting, doesn't it. Of course your users would be subject to the normal Google ads which run in the gmail space, but hey, I could live with that for the sake of no more email support calls. The only other potential drawback (as with all these online services) is that you need an internet connection to be able to access your emails or other documents. Not usually a problem, except that recently on the Costa del Sol we have experienced a fairly severe level of piss poor ISP coverage courtesy of Telefonica.

But the advantages far outweigh these rare headaches. All your documents online means a) they are available to you anywhere, from any machine and b) you never need to worry about data loss or back up procedures, since I'm guessing Google has a reasonably together sys admin team.

So have a look at what's available. It's all free BTW, (unless your requirements are bigger than most small businesses) and available applications include:

  • Gmail
  • Google Talk
  • Calendar
  • Google Page Creator - a great and easy to use web page editor, so you can change your website's content as easily as editing a word document.

Also available and well worth checking out, but not (for some reason) bundled with the above suite are:

  • Google Spreadsheets
  • Writely - an online word processing application (similar to Microsoft Word) which was purchased this year by Google.

One of the other benefits of these online apps is that they are all starting to talk to each other. For example I could have written this blog entry using Writely and then with one click published it to my blog. Or as I do now, write my blog entry in gmail and post it by email.

So is Microsoft starting to sweat? Certainly the pace of new products that come from Google labs (or technology that they buy up and then adapt) is breakneck. Fortunately Microsoft are looking to hire some real visionaries to keep up with this type of competition.

Update: had a look around at other online office alternatives and found http://www.zoho.com/

Thursday, August 10, 2006

Utilising social network sites for SEM

Social network sites (eg myspace.com, digg.com, youtube.com) can be effectively used for Search Engine Marketing (SEM). Unlike more traditional methods of optimising a site, these Web 2.0 sites can prove more of a challenge. The potential audience is huge, yet fickle. So make sure you have something interesting to say to them!

Read this article which elaborates on this subject and includes commentary from some eminent SEM's currently attending the San Jose SES (Search Engine Strategies) conference.

Wednesday, August 09, 2006

A back door into Google?

I will post some thoughts and pointers on general SEO (Search Engine Optimisation) fairly soon, probably including a basic do's and don'ts for real estate SEO. See my big fat disclaimer though.

But for now have a look at Googlebase. Last year Google announced the launch of this monster application at a conference I was attending. Immediately every geek in the venue was scuttling off to see if or how this app could benefit their business.

Googlebase is a giant database containing all types of information, from products such as shoes and diamond earrings to things like recipes, and you've guessed it - real estate listings.

You can upload any or all of your portfolio to Googlebase. This can be done through the interface or if you have your own house-trained geek, they can do it in bulk with some IT trickery.

The 64,000 lira question - is it worth doing? Well, a year down the line I am yet to see staggering amounts of traffic flooding in to our sites as a result. In fact I am yet to see any I think. Google claim that the data in Googlebase will, to varying degrees, inform their regular search listings. I have seen some evidence of this, but only for very obscure terms, usually small value products. So not houses then.

But, yes, I do think it is worth doing. Eventually I think we will see Google incorporate Googlebase data into their search results in a more significant way. My advice? upload and maintain your portfolio and be patient. Its free, after all.

Tuesday, August 01, 2006

My Big Fat Disclaimer

All the opinions expressed in this blog are mine and not those of my employer. Or my mum.

Plus any SEO advice I give comes with a warning - ITS ONLY MY OPINION, I MIGHT BE WRONG.

So we're clear on that? Good.